Answers to the questions we hear most often before someone starts learning with us.
Learning
No. The Start tier is built for beginners: we explain the terms and walk through the interfaces from scratch. Pro and Expert build on the basics you can pick up in Start.
The program is a flat list of lessons you work through at your own pace. On average a course takes 2 to 6 weeks at 2 to 4 hours a week.
All video lessons and written notes are available right after purchase: you can go through the course whenever suits you, with no fixed schedule.
On the Pro and Expert tiers, a curator reviews assignments and gives feedback. On the Start tier, assignments come with a reference solution for self-review.
Access and payment
Full access to the video lessons, written notes, assignments and course materials with no time limit, including every future update to the program.
Payment is made online by card right after you place the order. Once the payment goes through, access to the course opens automatically in your account.
Yes, the refund terms are described in the public offer. Write to us by email and we will look into your situation individually.
Yes, send us the recipient's details and we will set up access on their account once payment goes through.
Certificates
Yes, after completing all the lessons and practical assignments in a course you get a named certificate from Contour, which you can download from your account.
Every certificate has a unique serial number that can be checked on request from an employer or partner.
Yes, a certificate is issued after you complete every lesson and practical assignment in a given course.
Technical
A computer or laptop with an internet connection and a modern browser is enough. No special software is required.
We regularly update course content as models and tools evolve. Updates are included in the price and available to everyone who already owns the course.
Yes, the account area and video player are mobile-friendly: you can learn from a phone or tablet.
Check your internet connection and try refreshing the page. If the problem persists, reach out through the contact page and we will help you sort it out.
Still have questions?
Write to us. We reply within one business day and help you find your way.